FREQUENTLY ASKED QUESTIONS

We are currently update the content of this page as a result of the recent change to Child Care Subsidy (CCS), which took effect on 02 July 2018. In the meantime, further information regarding Child Care Subsidy can be find on the CCS Website.

What is Child Care Benefit (CCB)

Most families are eligible to receive Child Care Benefit (CCB), a discount on child care fees. To be eligible, you will have to register with the Family Assistance Office by calling 13 61 50. When applying, you will need to provide our centre’s Provider Reference Number, which is available from the centre.

What is Child Care Rebate (CCR)

In addition to Child Care Benefit (CCB), Child Care Rebate (CCR) covers 50% of out-of-pocket child care expenses for eligible families up to a maximum amount per child per year.The basic requirements for receiving Child Care Rebate are:- you use a Child Care Benefit approved child care service

– you are eligible for Child Care Benefit for approved care, even if you earn too much to receive payment, and
– you and your partner meet the Work, Training, Study test or are exempt from it.For more information about the eligibility for Child Care Benefit, please click here for more information from the Department of Human Services website.

In the meantime, our staff members will be more than happy to provide you with information regarding these schemes, and to assist you with the application, so please feel free to contact our centre.

What is the Immunisation Requirement for Child Care Benefit?

In order to be eligible for Child Care Benefit (CCB), your child needs to be up to date with immunisation or have an approved exemption. The National Immunisation Program Schedule specifies at what ages your child should receive certain vaccines. Most of the immunisations on the National Immunisation Program Schedule are linked to family assistance payments.

For more information about the eligibility for Child Care Benefit, please click here for more information from the Department of Human Services website

Why do my weekly fees sometimes fluctuate?

If you claim Child Care Benefit (CCB) and / or Child Care Rebate (CCR), your entitlement may fluctuate during the financial year due to the change of individual or family circumstances. This adjustment is determined by the Department of Education, Employment and Workplace Relations (DEEWR) and is calculated automatically.

How do I make payments for the child care fees?

Your account is automatically charged every Monday for that week in advance; and a detailed statement will be emailed to your nominated email address on the same day. You may choose to pay the balance using direct deposit or credit card. Alternatively, you may choose to use the direct debit service supplied by us.